Medical Delivery Services
As a medical-only delivery service, Medical Delivery Systems can solve your transportation requirements.
- Daily scheduled routes
- Statewide rural network coverage
- Metro STAT/Rush deliveries
- Routine will-calls
- Fill-in coverage of your in-house routes
Our Service Standard Goals
- Our first priority is always our clients and their patients.
- 100% on-time delivery of client items.
- All staff are trained upon hire and annually in Specimen Integrity, OSHA Requirements, Exposure Control, Biohazard Issues, Patient Confidentiality, and HIPAA Compliance.
- Our drivers are all uniformed (with photo ID badges), insured, licensed, and bonded.
- We meet the needs of our clients as they define them by listening and responding accordingly. ex: regarding delivery times, handling requirements.
- Upon entering and leaving a client site, our driver will inform the staff of their presence.
- Complaints will be resolved the same day or within 24 hours.
- We respond positively to our client requests to changes in routes, times, and handling requirements.
- Communication with our clients will be in accordance with how they want us to communicate. ex: by phone, e-mail, fax, and also the frequency of communication.
- All telephone calls will be answered 24 hours a day, 7 days a week.
Professional Drivers; Trained, Tested & Bonded
Drivers receive annual training ensuring specimen integrity, biohazard control, and safety with pharmaceuticals/controlled substances, all within HIPPA/patient confidentiality. All our drivers have passed criminal background checks and are subject to drug testing. Our drivers are uniformed and have a photo ID.
Temperature Controlled Deliveries
Drivers supporting our medical lab clients are equipped with coolers, ice packs, and dry ice to store lab specimens during transport.
Chain of Custody
Secure transport of narcotics and crime lab items and proper documentation
Commercial Refrigeration
We offer commercial refrigeration for all of your temperature-sensitive products.